Shipping policy
Shipping Policy
Last updated: 30 October 2026
At Tretiheal, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed, dispatched and delivered.
1. Shipping Destinations
We currently offer delivery across the United Kingdom.
If you are unsure whether delivery is available to your location, please contact us before placing your order.
2. Order Processing
Orders are processed during our normal business days, excluding weekends and public holidays.
• Order processing time: [Insert processing time, e.g. 1–2 business days].
• Orders placed on weekends or public holidays will be processed on the next business day..
• During busy periods, promotional events or unforeseen circumstances, processing may take longer..
You will receive an order confirmation after placing your order.
3. Shipping Methods and Delivery Times
We aim to deliver orders within the estimated timeframes shown at checkout.
• Standard UK Delivery: [Insert estimated delivery time].
• Express UK Delivery: [Insert estimated delivery time, if available].
Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to courier operations, weather conditions or circumstances outside our control.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any available free-shipping offers or promotional delivery rates will be clearly displayed on our website or at checkout.
5. Tracking Your Order
Where tracking is available, tracking details will be sent to the email address provided at checkout once your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
6. Incorrect Delivery Information
Please ensure that your delivery address and contact details are correct before completing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.
7. Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.
We will review the delivery information and assist you in resolving the issue.
If an order is confirmed as lost or undelivered, we will work with you to find an appropriate resolution in accordance with applicable consumer law.
8. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Please include your order number and clear photographs where relevant so we can investigate and help resolve the issue.
9. Changes and Cancellations
If you wish to change or cancel an order, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or been dispatched. Your statutory consumer rights remain unaffected.
10. Contact Us
For shipping questions or assistance with an order, please contact our support team:
Store: Tretiheal
Email: [Insert official support email]
We aim to assist with shipping enquiries as promptly as possible.
This policy is intended to provide general information about our delivery process. Nothing in this policy affects your statutory rights under applicable UK consumer law.